Privacy Policy

This Privacy Policy explains how Easeloom("we", "us", "our") collects, uses, shares, and protects personal information when you visit https://easeloom.com, create a shop account, use our job-tracking software, contact us, or interact with customer tracking pages we host on behalf of shops.

Easeloom is operated by its owner as a sole proprietorship. By using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

1. Who is responsible for your data?

For the purposes of applicable data-protection laws, Easeloom is the data controller for information we collect directly from shop owners and website visitors.

When a shop uses Easeloom to track jobs and notify their customers, the shop is generally the data controller for end-customer information, and Easeloomacts as a data processor on the shop's instructions. Shops are responsible for having a lawful basis to collect and share customer data with us.

Contact: hello@easeloom.com

2. Information we collect

Shop owners and staff

• Account details: name, email address, password (stored hashed), shop name and profile.
• Shop settings: address, phone, WhatsApp number, notification preferences, branding.
• Billing data: subscription plan, usage limits, and payment-related identifiers from our payment provider (we do not store full card numbers).
• Usage and logs: actions in the app, IP address, browser/device data, and error diagnostics.

End customers (your shop's customers)

Shops may enter customer names, phone numbers, email addresses, job details, photos, notes, and status updates. This data is stored to provide tracking links and notifications on the shop's behalf.

Website visitors and contact form

• Name, email, shop name (optional), and message content when you contact us.
• Standard web analytics and server logs (IP address, pages viewed, referrer).

3. How we use information

• Provide, maintain, and improve the Service.
• Create and manage shop accounts and authenticate users.
• Send job-related SMS and email notifications configured by the shop.
• Host public tracking pages for jobs.
• Process subscriptions and payments through Dodo Payments.
• Respond to support requests and contact-form messages.
• Detect abuse, fraud, and security incidents.
• Comply with legal obligations.

We do not sell personal information. We do not use end-customer data for advertising unrelated to the shop's job updates.

4. Legal bases (EEA/UK users)

If you are in the European Economic Area or United Kingdom, we rely on the following legal bases:

• Contract — to provide the Service you signed up for.
• Legitimate interests — to secure and improve the Service, prevent abuse, and support shops.
• Consent — where required (e.g. optional marketing, or where a shop must obtain consent before messaging their customers).
• Legal obligation — where we must retain or disclose data by law.

5. Sub-processors and service providers

We use trusted third parties to run Easeloom. They process personal data only to perform services for us and are contractually required to protect it. The table below lists our current sub-processors:

We may update this list as we add or change providers. Material changes will be reflected on this page.

6. International data transfers

Your information may be processed in countries other than your own, including the United States and Sri Lanka, where our infrastructure and providers operate. Where required, we rely on appropriate safeguards such as standard contractual clauses or equivalent mechanisms offered by our providers.

7. Data retention

• Active shop account data is kept while your account remains open and as needed to provide the Service.
• Job and customer records are retained according to shop activity; you may delete jobs from your dashboard where the product allows.
• Billing records may be kept longer where required for tax, accounting, or dispute resolution.
• Contact-form messages are kept as long as needed to respond and maintain support history.

When you close your account, we will delete or anonymize personal data within a reasonable period, except where we must retain it by law.

8. Security

We use industry-standard measures including encrypted connections (HTTPS), access controls, and hosted infrastructure with security monitoring. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

9. Your rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal data, and to data portability. You may also withdraw consent where processing is based on consent, and lodge a complaint with your local data-protection authority.

To exercise your rights, email hello@easeloom.com. We may need to verify your identity. If you are an end customer of a shop, please contact the shop first; they control most customer records.

10. Cookies and similar technologies

We use essential cookies and local storage for authentication, session management, and app preferences. We do not use third-party advertising cookies on the core product. Your browser may allow you to block cookies, but some features may not work correctly.

11. Children

The Service is intended for businesses and is not directed at children under 16. We do not knowingly collect personal data from children.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Continued use after changes means you accept the updated policy.

13. Contact

Privacy questions or requests: hello@easeloom.com. See also our Terms of Service and Refunds & Cancellation Policy.